Evri Named Worst Performing Parcel Delivery Company For Second Year Running

Jesse Williams

By Jesse Williams

Jesse Williams

19 Nov 2022

Evri has been named the worst-performing parcel company in the UK for the second year running. 

Formerly known as Hermes, Evri’s bad reputation saw it score 1.75 stars in the second annual parcel league table by Citizens Advice.

Based on a comprehensive criteria which analyses customer service, parcel problems and accessibility needs Yodel, DPD, and Amazon Logistics all failed to secure even a three-star score.

Royal Mail ranked highest out of the UK’s major firms but did so only managing three stars.

All of the UK’s major parcel firms continue to fail consumers, with regulator Ofcom being asked to begin fining them if they cannot improve their service.

Citizens Advice chief executive Dame Clare Moriarty said: “One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,”

“Behind the figures are shoppers seriously let down when parcels go missing or are late. The needs of those who rely most on online shopping, such as disabled people, are being forgotten,”

“Our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”

An Ofcom spokesman said: “We agree that some parcel companies are failing their customers when deliveries go wrong. So we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.”

“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”